Shipping policy

At Heartmoire, every creation is handcrafted with care and intention. Since our products are custom-made and personalized, shipping timelines and processes differ from regular ready-to-ship items.

Please review the details below to understand how we deliver your story safely to you.

1. Processing & Production Time

  • All Heartmoire products are made-to-order.

  • Production typically begins once the order is confirmed and all required details are received.

  • Standard production time: 7–14 working days
    (May vary depending on design complexity, order volume, or festive seasons)

You will be notified once your order moves into production and again when it is ready for dispatch.

2. Shipping Timeline

After production is complete:

Domestic Shipping (India)

  • Estimated delivery time: 3–7 working days

International Shipping

  • Estimated delivery time: 7–14 working days

  • Delivery times may vary based on destination country, customs clearance, and courier partner policies.

Please note: These are estimated timelines and not guaranteed delivery dates.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout.

  • Charges may vary based on location, order size, and delivery method.

  • Any customs duties, import taxes, or local charges for international orders are the responsibility of the customer.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via email or WhatsApp.

  • Tracking details may take up to 24 hours to become active after dispatch.

5. Delivery Attempts

  • Courier partners typically make 2–3 delivery attempts.

  • If delivery fails due to incorrect address, unavailability, or refusal to accept the order:

    • Re-shipping costs (if any) will be borne by the customer.

6. Incorrect Address or Contact Details

Please ensure that:

  • Shipping address

  • Phone number

  • Email ID

are accurate at the time of checkout.

Heartmoire is not responsible for delays or non-delivery caused by incorrect or incomplete information provided by the customer.

7. Damaged Packages During Transit

If your package arrives damaged:

  • Record an unboxing video clearly showing the package condition.

  • Contact us within 48 hours of delivery.

  • Share photos/videos via email or WhatsApp.

After verification, we will arrange a replacement or suitable resolution as per our policy.

8. Delays & Unforeseen Circumstances

Delivery may be delayed due to:

  • Courier partner issues

  • Weather conditions

  • Festive rush

  • Customs clearance (international orders)

  • Force majeure events beyond our control

Such delays do not qualify for refunds.

9. Packaging & Safety

All Heartmoire products are:

  • Carefully packed using protective materials

  • Secured to minimize damage during transit

We take every possible step to ensure your keepsake reaches you safely.

10. Contact & Support

For shipping-related questions or assistance:

📩 Email: support@heartmoire.com